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IPTV Set Up Instructions

MAG IPTV BOX

Here are the steps to get your MAG IPTV Box up and running:

  1. Go to Settings – System Settings – Servers – Portals – Change the Portal 1 Name to “Your Service Provider Name” – Change the Portal 1 URL to “Your Provider’s URL” – Save and Exit.
  1. Next step is to set up WiFi – Go to System Settings – Network – Wireless – Auto – Enter in your password – Select Enter.
  1. To change Video Settings – Go to Video – Video Output Mode – choose 1080P-60 (recommended) – Press OK – Save and Exit.
  1. When those steps are completed, Restart Portal

Common mistakes and issues.

If your service shows “Waiting For Network” it means you have entered your WiFi password incorrectly.

Please double check the MAC address and provide your service provider with the correct one.

If you get a “Host not found” error message, it usually means that you typed the Portal URL incorrectly or your device is not connected to the internet.

If you receive a message stating that the firmware is outdated, it most likely means that you have entered the Portal URL incorrectly.

STB EMULATOR APP (FIRESTICK, CHROMECAST, SMART TV, LAPTOP)

You will need to install the STB Emulator app on your Amazon Firestick, Smart TV (Recommended), Google Chromecast or Laptop to use our service.  Here is a video to assist you.

  1. Go to Device Settings – Developer Options – Enable apps from unknown sources
  1. Go to the Amazon app store and download an app called “Downloader”.
  1. Open Downloader app, type in “684301” to download the STB Emulator app onto your Firestick and Install
  1. If this is the first time you are using this app, the first page you will see is a grey greetings page. Click the configure button located on the bottom left.
  1. You are now on the Settings page. Select Common Settings – Network Settings – Uncheck the box for Enabled Network Cache.

Go back to the Settings page – Select Profiles.

  1. You will see a profile named ”New profile #xxxxxx“ – Select the Profile.
  1. Use the first option to change the Profile Name to whatever you want.
  1. Go to Portal Settings – Portal URL (NOT Internal Portal) – change the Portal URL to what your Provider gave you
  1. Go back to Profile Settings – Select STB Configuration.
  1. Select STB Model – Choose the latest MAG Version (e.g. Model 524)
  1. Select Screen Resolution – Choose Auto
  1. Select Serial Number – Clear it and Save
  1. You will see a MAC address starting with 00:1A:79. Take a moment to copy that MAC address.
  1. Purchase a subscription and provide your selected provider with that MAC address.
  1. Back out of all the pages until you are back to the home screen.
  1. Once you have confirmation that your subscription is activated. While you are on the home screen, click on the menu button on your Firestick remote or hold down the OK button to open the grey drop down menu.
  1. From the grey drop down menu, select your profile.
  1. IPTV service will begin to load.

Common mistakes and issues.

There are a few things you should check if your service does not start.

Please wait until you receive a confirmation email from your provider stating that your device has been activated. Trying to load the portal before will result in a username/authentication request or a “STB is blocked message”.

After receiving an activation confirmation email and if you still get a username/password screen, it means that the MAC address you provided does not match the one in the STB Emulator settings. Please double check the MAC address and provide your provider with the correct one.

If you get a “Host not found” error message, it usually means that you typed the Portal URL incorrectly or your device is not connected to the internet.

If you receive a message stating that the firmware is outdated, it most likely means that you have entered the Portal URL incorrectly.

SMART-STB APP (SMART TV)

You will need to install the Smart-STB app on your Smart TV (Recommended) in order to use our service.

Luckily, it is pretty easy to install and configure. Here is a great video that you might find useful.

  1. From your app store, install the Smart-STB app on your Smart TV. Once you open the app you will receive a 7 day free trial.
  1. Open the app Go to Settings – Portals – Turn Use Portal 1 to ON – Change Default Portal to Portal: 1 (app) – Change the Portal 1 Name to “Your Service Provider Name” – Change the Portal 1 URL to “Your Provider’s URL” – Save and Exit.
  1. Go to Device Info – Note your Virtual MAC Address – Purchase an IPTV subscription – Give your Service Provide your Virtual MAC Address
  1. Restart Portal and enjoy your automatic 7 day free trial
  1. After your 7 day free trial expires head to the Smart-STB website – Log into your Smart STB Account – Choose Smart STB Activation – Note the 10 digit Activation Code
  1. In the Smart STB app on your TV – Go to Smart STB Settings – Activation – Enter the Activation Code.
  1. On the Smart-STB website you will now be able to choose between their monthly, annually, or lifetime plans. Make your payment to activate your Smart STB app
  1. Reboot the device and load the Custom portal you created. It should load momentarily.

Common mistakes and issues.

If you get a message stating that your firmware needs to be updated, you have most likely entered the Portal URL incorrectly.

If you get an authentication screen asking for a username/password, it usually means that we have not yet activated your service or the Virtual MAC address you provided does not match the one on the app.

If you don’t have access to the custom portal on the app, it usually means that you did not register the Software ID under “Device Info” on the Smart-STB website.

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